Live arrival Guarantee

 We offer a 100% live arrival guarantee!

At Aqua Planteria we take care of our customers. If your plants arrive dead or melted, we will replace or refund them at no cost to you. We will not replace plants due to negligence, please read exceptions below.

Disclaimer: Due to the nature of shipping live plants, we are not responsible for packages left exposed to the elements for long periods of time. If an order arrives dead on arrival within 2 hours of delivery we will gladly refund or exchange the item. (Customer must provide pictures of dead plants within 2 hours of delivery). If plants are left in a mailbox or on a porch for longer then 2 hours we are no longer responsible for that item. Packages must not be left in direct sunlight or exposed to rain, snow or extreme conditions for longer then 2 hours.

We will not refund or replace any damaged or dead item if proper pictures are not shown as stated above!

We will not refund or replace plants shipped to locations experiencing extreme weather (below 50 degrees or over 85 degrees) WITHOUT the proper insulating packaging.